Review via Feefo.com
Incorrrect link sent which did not allow us to find the details regards address and key pick up. Tried to contact someone but no response till the next day hence we paid for accomodation we could not access. Finally on the second day the correct link was sent after having a telephone call. Still no damages deposited has been refunded.
Unable to walk around the bed, lack of room between bed and built in.Dining room a joke. BATHROOM FACILITIES AND LOUNGE OKAY. Kitchen inadequate. Entrance smelled and uninviting. Entrance door very unwelcoming.
Service rating : We are very sorry that this had a bad experience at this property. Unfortunately this property is part of a cross advertising arrangement and is not a property fully managed by ESC Ltd and is operated by another company. However we do still expect guests who book external properties to still have a wonderful experience. We have reported this to the operators of the property that there are issues that need to be resolved. We have contacted this particular guest with a promotion code to give them a significant discount if they return to Edinburgh and book one of our fully managed properties. Regards, Glenn Ford ESC ltd
Product : This information has also been forwarded to the operator of this accommodation