Call us @ +44 1620 893703.
Service
Excellent property, very good meet and greet service, very good and easy to use website.
Product
Comfortable, well equipped flat, superb location.
Service
Very efficient. Timely communications re payments and the property
Product
Great location! Lovely apartment, well equipped and comfortable
Service
Have used ESC several times now and always found the handovers smooth. Lucaz was waiting for us on our arrival this year and gave good clear instructions about the flat. Accommodation was of the usual high standard and location perfect.
Product
Perfect location. Price comparable with other good standard accommodation.
Service
Servizio eccellente per puntualità e completezza di informazione.
Product
L'appartamento è molto bello e ben tenuto. Inoltre, si trova in una posizione magnifica per visitare la città. Sarebbe tutto al massimo, se non fosse per un dettaglio dovuto, credo, a ragioni di spazio: i lavandini dei 2 bagni sono improponibili per un appartamento di questo livello. A parte questo, lo consiglio vivamente a tutti quelli che volessero godere di una permanenza in questa interessantissima città.
Service
Great location , clean and comfortable
Product
150 meters is a little misleading
Service
Location of property is excellent. Comfort and upkeep of property is also excellent. Response to questions and requests sent to staff is prompt and professional. The small drawback was occasional noise from nearby restaurant and passers-by in the close, typically on the weekend evenings.
Product
see comments above for details
Service
Bon service.
Product
Excellente situation donnant sur Royal Mile mais un peu trop bruyant en soirée.
Service
The apartment was amazing, fantastic location, plenty of space and beautifully appointed. We had a lot of trouble getting to the apartment because we had a hire car and it is right in the middle of the Royal Mile where they block off part of the road. Our lovely host on the day was very patient with our late arrival and gave us a warm welcome. One suggestion would be to have a better run through the working of the apartment and the appliances. Also parking is nearly impossible and when you can find it, it is very expensive at around 28 pounds per day. We believe we could have been given a clearer warning of how awkward it is to find parking.
Product
The apartment was in a spectacular location, well decorated and very spacious. You need to go up 3 flights of stairs as there are no lifts but they are wide and not really a problem. You have such easy access to the Royal Mile. I would highly recommended this apartment for 4 adults, particularly if you don’t have a car to worry about.
Overall
Really enjoyed our stay. Flat was clean, well appointed, and very centrally located. We had a couple of problems with the oven and the TV and someone came immediately to fix both. <br /><br />Everyone we dealt with was very professional - we ended up being delayed into Edinburgh by two hours due to a road diversion and Kasia was extremely understanding about this and it was no problem to meet her later than expected. When we called about the TV and oven, the customer service rep was extremely friendly and understanding. <br /><br />Would definitely stay here again and would recommend to friends and family.
Overall
A fantastic apartment in a fantastic location. We stayed for 3 nights with 2 children (4&6) and the apartment was more then big enough for them to play in while we waited to head out and explore. We ate out most of the time for convenience but the Apartment was more then suitable if we had chosen to cook up there. The meet and greet was simple and fast with no messing around or hold ups.
Service
Very responsive both before I arrived and in sorting out an issue I had whilst staying in the flat....even responding out of hours. Very friendly and courteous.
Check in was rather hastily performed however.Product
The flat was spotlessly clean and had absolutely everything I needed......Very generous. Bed very comfy. Amazing view and good location. Could do with a bit of a freshen up however....just a bit tired looking and a bit of an odour of ‘old chair’!
Mice scratching in the skirting boards especially at night but no evidence they could enter the flat.( That wants sorting really.)
WiFi whistles (like tinnitus) Dead batteries in the clocks.
Heating was on(in a heatwave!) when I arrived....so I had to turn it off...guy who showed me round was gone in a flash!
A shame,as the whole place is great ...it just s need a bit more attention to detail ...it could so easily be spectacular!
Service
Service perfect. Efficient and promt
Product
Perfect location. Apartment very clean and comfortable.
Service
Very good.
Product
Quality apartment in an excellent location.
Service
Flat OK, although generally grubby. Post visit response to a few suggested improvements down right aggressive. Would not use again!
Product
Expensive enough without having to carry out my own cleaning with products I had to go out of my way to purchase!
Our response
Service rating : Extremely worrying that this person whom we had a difficult relationship with has waited 8 months to place these detrimental erroneous comments and are certainly not a true account of the sequence of events. We do however agree it is in the interest of both parties if we never meet again.
Product : There was no need to carry cleaning products, if there was something not satisfactory on arrival all that had to be done was contact the guest relations team to get it remedied.
Service
The flat was in a great location, had all the required amenities, and was very clean. If I return to Edinburgh, I will try to stay in the same place.
Product
Great location, great flat
Service
Incorrrect link sent which did not allow us to find the details regards address and key pick up. Tried to contact someone but no response till the next day hence we paid for accomodation we could not access. Finally on the second day the correct link was sent after having a telephone call. Still no damages deposited has been refunded.
Product
Unable to walk around the bed, lack of room between bed and built in.Dining room a joke. BATHROOM FACILITIES AND LOUNGE OKAY. Kitchen inadequate. Entrance smelled and uninviting. Entrance door very unwelcoming.
Our response
Service rating : We are very sorry that this had a bad experience at this property. Unfortunately this property is part of a cross advertising arrangement and is not a property fully managed by ESC Ltd and is operated by another company. However we do still expect guests who book external properties to still have a wonderful experience. We have reported this to the operators of the property that there are issues that need to be resolved. We have contacted this particular guest with a promotion code to give them a significant discount if they return to Edinburgh and book one of our fully managed properties. Regards, Glenn Ford ESC ltd
Product : This information has also been forwarded to the operator of this accommodation
Service
Promptly responded to everything.
Product
Fantastic apartment in the City Center which served as our home base for our Scotland travels.
Service
The meet and greet at the apartment was very smooth. Kasha was very friendly and professional. Apartment was clean and set up for our arrival.
Product
Good value for the cost. Excellent location in the center of Edinburgh. Close to many pubs, restaurants and sightseeing attractions.
Service
All good.
Product
Super apartment in area we wanted
Service
The Apartment was great very comfortable and clean and in the perfect location. Could not hear any street noise from the bedrooms during night and I am a light sleeper.
Product
Apartment was very comfortable and clean and in perfect location. We couldn't hear any street noise from bedrooms during the night and I am a light sleeper. Will not hesitate to come back and recommend.
Service
Excellent company to deal with. Our apartment totally lived up to description.
Product
Excellent location. Immaculate apartment.
Service
Very good service.
Product
The apartment 10 was excellent, very high standard of finish, very good attention to the small things, spacious and very clean.
There are 3 downsides; 1. the way guests are introduced to the apartment and the required time table for entry was a bit clunky, 2 if travelling by car things get more complex, e.g. parking and drop off of bags at 1 Parliament Square and 3. the noise from the Royal Mile was a concern for Apartment 10. If a bit of noise, the arrival arrangement and some creative thinking about parking [ use Omni, 10min walk away but getting out of the parking station with the road construction will be a challenge for the GPS] then Apartment 10 is excellent and good value for money.
Service
The apartment exceeded our expectations in size, cleanliness and amenities. Very happy, nicest place we've ever stayed in Edinburgh
Product
Excellent value for money
Overall
Good service, hand over went without any problems. Apartment was clean and perfectly located near the Royal Mile. Bedrooms were super quiet, although there are clubs nearby, we and our baby had a great sleep.
