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Service
The rental process was very easy and the confirmation and reminder Emails very helpful. Also very helpful on arrival day when O2 was out of commission and we could not access our emails for address, key code etc!
Product
Lovely apartment just not the right location for us. Cleaners need to be a bit more thorough too as there were cobwebs in ceiling corners and the coffee machine had not been emptied.
Service
EASY TO DEAL WITH, NO ISSUES FROM START TO FINISH
Product
EASY TO DEAL WITH, NO ISSUES FROM START TO FINISH.
EXCELLENT ACCOMMODATION, EXCELLENT COMMUNICATION, EXCELLENT STAY. WILL RECOMMEND TO EVERYONE.
Service
Everything worked well and was as described, friendly service etc
Product
Central location, clean, tidy, good service etc
Service
The whole process of booking and communication was first class in an amazing property right on the Royal Mile which was extremely good value when compared with what two hotel rooms would have cost.
Product
First class, I will always consider booking with this company again.
Service
A great spacious apartment on the Royal Mile with full kitchen and huge family room. Perfect location. And a good value.
Product
Great place to stay and see Edinburgh.
Overall
Ideally situated apartment in the heart of the Royal Mile. Well-equipped rooms without unnecessary frills. Possible improvement: the kitchen was a bit sparse. The pans were partly unusable, the equipment of the oven left much to be desired.
Service
As ever the apartment was clean and well decorated. This is the second time that we have stayed at this particular apartment and will be booking for August 2019.
It is perfectly located on the Grassmarket, allowing a good view of the street entertainment and comings and goings while enjoying a rest from the hectic time during the Edinburgh Festival. We find it easy and quick to get to most venues on foot, it is only 10min to Princes Street or the George Square venue.
The meet and greet was prompt and efficient. The NCP car park is close and we were able to carry most of our belongings in one trip, including our Nespresso machine!Product
Good service, including meet and greet.
Lovely apartment with a very quiet rear bedroom.
Well stocked kitchen.
Comfortable lounge/dining area.
Plenty of clean bedding and towels.
Service
Réservation et prise en charge de l'appartement facile et ponctuelle.
appartement conforme aux attentes, propre et joliment décoré, cosy et confortable. Literie excellente. Localisation pratique pour visiter Edinburgh et ses alentours via la gare à 10 mn.Product
service et appartement conforme à nos attentes, voir descriptif précédent. Les salles de douche, suites parentales sont joliment équipées et arrangées.
Service
The service was excellent and we had a wonderful time. The perfect apartment in the ideal location.
Product
Perfect apartment in the ideal location
Service
Tres pro !
Product
Tres bien placé
Propre, calme et confortable
Service
Professional, provided clean accommodations as advertised, friendly and courtoeus ar rental onsite greeting location
Product
Because the location was excellent, clean .. as advertised online and staff were kind
Service
Everything was thought of for the flat - we didn't want for anything and there were close shops to stock up.
The only issue we had was that the bed in the main room was extremely uncomfortable. The springs were very 'loose' for lack of a better description.
There was a small issue with the shower not working but it was corrected immediately. The maintenance team was fantastic even checked that all switches were on for the hot water, oven etc.
We were a group of 7 and had rented 2 flats on Blair street. We had sent a few emails to confirm arrival times etc. but when the contact showed up to let us into one of the flats, he seems surprised that there was actually 2. He rushed us through the 2nd one quite quickly (hence the maintenance team turning on the cooker and boiler).
We would definitely stay again.Product
Amazing location and everything was thought of. It is a busy location but, the bedrooms are at the back of the flat which looks out to a quite courtyard. There was never an issue with noise when sleeping.
Overall
Our original agreement was with the owner of the property before ESC took over management. Things seemed to transition well. We were met at the property by Lucas, who explained things in the flat very well. The flat is well positioned and lovely.<br />Why is there a following question about my ‘purchase’? It was a flat rental and referring to it as a purchase does not make this evaluation seem well thought out!
Service
We had great service from Glenn at ESC, however dealing with "Sparkle Property Mgmt" was not pleasant at all. Not sure if they are part of ESC or not, don't remember dealing with them on past bookings, but we likely won't book again through ESC due to that experience.
Product
We have stayed at this flat before and the location is fantastic, but the flat is getting a bit tired looking. Seems like it needs a really good scrub down.
Didn't find that the flat was well stocked for a week stay either (2 rolls of toilet paper and about 6 sheets of paper towel left!!)
Service
The flat was a perfect space in Edinburgh, in the middle of pubs, castles, cafes and graveyards. Too scottish. So loved being there. Could not possibly be a better place to locate for an Edinburgh visit.
Product
Perfectly positioned, appointed and provided the most wonderful Scottish experience
Service
Excellent availability to answer questions
Product
Facilities not for 4 (chairs, eating and cooking)
just about enough for 3 ,
Small toilet in hall
Service
Unfortunately the accommodation was very noisy throughout the night, every night, even when we compensated that it was the festival for first part of the week. None of us got a full night's sleep, any night. The previous year we stayed in another flat in the block during the festival that overlooked the Royal Mile and it wasn't this noisy. The issue was the height and narrowness of the side alleyway/lane funneled the noise straight up into the flats above and there were many groups of people moving about in the early hours. We also had all the smells of cooking food from the cafe/restaurants below. We would not stay or rent this accommodation ever again.
We would consider returning to the other flat we stayed in the previous year as it was more comfortable and did not have the same noise problems.Product
Please see comments above.
Our response
Service rating : In response to this feedback, new double glazed windows have been fitted in the bedrooms in January 2019 to address and mitigate any city centre noise pollution issues,.
Product : new double glazed windows have since been fitted in January 2019 to address and mitigate any city centre noise pollution issues.
Service
Easy booking service and key collection.
Product
Excellent apartment in a great location. We had a fantastic long weekend.
Service
Everything was perfect. The flat is gorgeously appointed and meticulously maintained.
Product
Beautiful location, unparalleled customer service.
Service
Thank you so much for being so flexible about meeting us off the night train. We were really grateful.
Product
Thank you very much for meeting us off the night train. It was much appreciated.
Service
We have stayed in the flat three times over the last four years. We like the location and the size. However this year it was not as good a previous years. The flat is starting to look tired and in need of a bit of TLC. Bulbs not working , kitchen furniture needs a bit of attention etc. Might not have noticed as much if we hadn't stayed here several times before and its always been 5 stars. Also there is now three beds in the second bedroom , which cut down on the space and the chest of draws was removed to make room. There is a lot of space on the landing , so could the draws have been put there? We stayed for 10 days, previously the flat has been clean after a week. Not a big issue, but would have been nice to know what was happening
Product
On the expensive side …..
Our response
Service rating : Thank you for your review and there were still many aspects you enjoyed. We are very sorry at ESC that there were some elements of your stay at the property which were disappointing this year. We will certainly be considering this valuable feedback and making improvements. The situation with the missed mid stay clean and additional bed being made up must have been been a communication error with the preparation team for both of these situations as we would only go to the expense and time of arranging the third bed if requested. The default arrangement is a twin a room. If this inconvenience had been brought to our attention at the commencement of the stay or during we would have removed it immediately.
Product : This stay was during the during the prime dates of the Edinburgh Festival for a large full property right on the Royal Mile, the price paid for this property was very economical in comparison to hotels and other self catering properties in the area.
Service
Great flat, thanks.
Product
Great flat, prompt deposit return. Thanks.
