For most of the properties except for some exceptions*, a "meet and greet" policy is operated. You will be met at a property at a pre-arranged time to give access. Full instructions of this are sent out in the formal confirmation.

*For Advocate suite and Thistle St 1 keys are usually kept in a key box outside the property and instructions will be provided in the formal confirmation sent out.

*For the West End property ESC provides a booking and enquiry service and the operators of this property would in touch soon after the booking with instructions for access.